Harsha
Horawala-Vithanage

Hard working System Engineer with 10+ years of experience in providing support and assisting
clients, managing and implementing Microsoft solutions and security. Built client relationships
and trust with over 120 clients. Best at finding root cause of complex issues and creating
knowledge base documentation for Helpdesk team end users making it easy even non-technical
users to solve IT related issues. Seeking a challenging role in organization where I can utilize my
skills, knowledge, and experience, with opportunities for advancement and growth.

SKILLS

Customer Service

Project Management

Teamwork

Problem Solving

Creativity

Leadership

EDUCATION

• Certified in ITIL Foundation – IT Service Management
• Bachelor of Science in Computer
Science ( New Jersey University | 2008–2013 )

EXPERIENCE

System Engineer
BBH Solutions | Mar 2019 – Present• Managed Datto RMM agents and patch deployment
• Performed server maintenance tasks
• Migrated clients to M365 and SharePoint
• Deploy and troubleshoot Microsoft Intune
• Performed CIS benchmarks environment
• Provided remote support and managed Auto-task tickets
• Created technical documentation on ITGLUE
• Performed client surveys for account managers for projects
• Resolved Help desk escalations
• Deploy and Manage PrinterLogic
• Automated scripts for desktops and servers
• Build batch and PowerShell scripts for app deployment though DATTO RMM
• Digital defense vulnerability management and remediationNetwork & System Engineer
Emazzanti Technologies | Feb 2015 – Mar 2019• Configured WatchGuard firewalls, HP switches, and access points
• Created network Visio diagrams for large networks
• Set up Auvik to manage large networks
• Managed projects for the Helpdesk team and new client onboarding
• Migrated clients to Office 365
• Configured and manage Mac machines
• Maintained VeriFone devices using VHQ portal
• Built servers and desktops based per client request
• Troubleshooted application and network issues
• Configured Proofpoint mail filtering system
• Created knowledge-base documents

Personal Project

Home NetworkSecurity is very important to me so I have build a Home Network & Lab environment to learn and test new technology and security products.• Netgate Pfsense Firewall
• ESXI 8 Host for testing
• ProxMox HOST
• Synology NAS for backup and recovery
• Docker container environment
• Hosting Wazuh vulnerability detection server for all my machine on my network
• UniFi Access points and Switches
• Sandbox network and machine for testing phishing emails and threats that comes across for clients
• Policy base routing and network isolation for CORP, IOT and Home Security Cameras.

Hobbies

Cricket Enthusiast and Outdoor AdventurerI have a deep passion for cricket and actively participate in a local league that keeps me engaged during the summer and fall seasons. This allows me to stay connected with the sport I love while enjoying the thrill of competition and team spirit.In addition to cricket, I’m an hiker who loves exploring the great outdoors. Whether it’s a challenging trail or a walk in nature, hiking offers me a perfect balance to my active lifestyle, providing both relaxation and adventure.